Internal Account Manager will be responsible for maintaining and nurturing customer relationships, ensuring the smooth operation of current business activities, supporting forecasting and business changes, initiating cost recovery measures, and ensuring contract adherence. This role requires strong communication skills, attention to detail, and the ability to work effectively with internal teams and customers.
Your responsibilities
- Relationship Management: Develop and maintain strong, long-lasting customer relationships.
- Current Business Maintenance: Oversee day-to-day business operations both internally and customer-facing, Coordinate with internal teams to ensure customer requirements are met.
- Commercial Support to Forecast and Changes: Collaborate with customers to understand and accommodate their changing needs.
- Business Overview: Prepare and present business reviews and reports, Monitor KPI and implement improvement initiatives.
- Cost Recovery/Sundry: Manage cost-related issues and negotiate solutions with customers, Ensure all sundry expenses are accounted for and recovered appropriately.
- Contract Adherence.
- Customer Change Requests: Assess the impact of changes and communicate with relevant stakeholders, Costing and quoting of changes to the customer.
- Price Increase related activities.
- Product Lifecycle Initiatives.
Our requirements
- Minimum of 10 years of experience in sales, account management in contract manufacturing companies, preferably in medical device or pharmaceutical industries.
- Advance English in speaking and writing.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
